How long has the business been in operation?

HerbsPro was established in 2004 and provides a wide range of national brand vitamins, supplements, natural beauty products, pet care products, and organic foods. HerbsPro.com offers 50,000 products from 5,500 popular brands. Thanks to loyal customers, HerbsPro is one of the fastest-growing internet retail companies and is listed in the Inc 5000.

What sets you apart from your competitors?

HerbsPro.co.kr provides the best prices, fast and convenient delivery, and fresh product shipments. Our customer service representatives strive to provide efficient and prompt customer service to help customers have a positive experience.

Where do you ship to?

HerbsPro.co.kr ships from warehouses in California on the west coast and Maryland on the east coast, providing fast delivery to end customers.

How can I contact you?

You can contact HerbsPro.co.kr at support@herbspro.co.kr.

Do I need to set up an account to shop on the website?

Customers have the option to place orders as guests. However, creating an account on the website is highly recommended. Creating an account allows you to have direct access to order status, tracking updates, and purchase history. It also provides benefits such as quicker checkout, discounts, and sale information.

What kind of password should I use when setting up an account?

Use a combination of uppercase, lowercase, and numbers. Avoid commonly used passwords like 1234 or qwerty.

I forgot my account password. What should I do?

Go to your account and click on "Login." You will see the option "Forgot your password." Follow the instructions to enter your email, and you will receive an email to reset your password.

I've changed my address, email, and/or credit card. How do I update my account information?

After logging into your account, go to the order history. Scroll down, and you will see the account details. Click on "View Addresses," and you can now edit/delete the information.

How can I check the status of my orders?

You can easily check the status of your orders. Email confirmation - You must enter your email address during the payment process. You will receive email updates on your order status. Website visit - When you log into your account on HerbsPro.co.kr, you can check your order history. Tracking information is also displayed on the left side of the screen. If you are unable to track your order, please contact support@herbspro.co.kr.

How long does it take for orders to be shipped?

Most orders are shipped within 3-4 business days. You will receive an email with the tracking number. For more details, please refer to the shipping policy. In the case of delayed/backordered orders, you will be notified by email.

Which shipping carrier do you use?

Orders will arrive within 10-14 business days from the departure date. The exact duration may vary depending on the customs clearance of the destination country. International orders are all shipped through USPS International, and the final postal delivery is handled by the national postal service of the destination country.

Can I cancel a recent order?

You can cancel an order on HerbsPro.co.kr if the product has not been shipped from the warehouse. Once a tracking number is generated and uploaded to the order status, the order cannot be canceled. In such cases, you can choose to refuse or return the product upon delivery. Upon the product's return to the warehouse, a full refund will be processed within 2-3 business days. For more information, please contact support@herbspro.co.kr.